Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

Personal Information:

• Full name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through payment gateways)
• Account credentials (username and encrypted password)
• Educational institution affiliation (if applicable)
• Government-issued ID (only when required for verification)

Transaction Information:

• Purchase history and order details
• Download history for ebooks
• Customer service communications
• Wishlist and cart information

Technical Information:

• IP address and browser type
• Device information and operating system
• Access times and referring URLs
• Cookies and similar tracking technologies

2. Legal Basis for Processing

Under the Data Privacy Act of 2012, we process your personal information based on:

• Consent: When you create an account or make a purchase
• Contract: To fulfill our obligations in providing products and services
• Legal Obligation: To comply with Philippine laws and regulations
• Legitimate Interests: To improve our services and prevent fraud

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order confirmations and delivery updates
• Manage your account and provide access to purchased ebooks
• Send important notices about your account or purchases
• Process payments and prevent fraudulent transactions
• Comply with legal obligations and tax requirements
• Improve our website, products, and services
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information with:

• Service Providers: Payment processors, shipping companies, and cloud storage providers
• Educational Partners: When necessary to fulfill institutional orders
• Legal Requirements: When required by law or court order
• Business Transfers: In case of merger, acquisition, or asset sale
• Protection of Rights: To protect our rights, property, or safety

5. Data Security

We implement appropriate organizational, technical, and physical security measures to protect your personal information:

• SSL encryption for data transmission
• Secure password hashing and storage
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Secure data centers with physical access controls

6. Your Rights Under the Data Privacy Act

As a data subject under Philippine law, you have the right to:

• Be Informed: Know what personal data we collect and how we use it
• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data (subject to legal requirements)
• Data Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing of your personal information
• File a Complaint: Lodge a complaint with the National Privacy Commission

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login information
• Analyze website traffic and usage patterns
• Personalize your experience
• Prevent fraud and enhance security

You can manage cookie preferences through your browser settings. However, disabling cookies may limit certain features of our website.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with requested services
• Comply with legal obligations (including tax records)
• Resolve disputes and enforce agreements
• Maintain business records as required by law

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the Philippines. We ensure that such transfers comply with the Data Privacy Act and that your information receives adequate protection.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. For significant changes, we will provide additional notice via email.

12. Data Protection Officer

For questions about this Privacy Policy or to exercise your rights, please contact our Data Protection Officer:

13. Complaints

If you believe your data privacy rights have been violated, you may file a complaint with: